Clients are responsible for releasing payments to creators via the Genero platform. These payments, including any upfront or progress payments agreed with the client, are not able to be released to creators until we has received payment from the client, as per clause 7.3 of our Platform Terms.
The timing of client payments to Genero can vary considerably, depending on their payment terms and finance processes, which are largely out of Genero's control.
We will always do our best to chase up payment to ensure you are paid as quickly as possible.