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For creators

Production companies, directors, cinematographers, photographers, animators. You make content.

General

General account help and troubleshooting

Briefs

Finding briefs and pitching on Genero

Payments

How payments work and using Payoneer

Profiles & Rankings

Setting up your profile and Quality Rankings

Getting commissioned

Managing your production once you've been commissioned

Work Library

Find out more about building your portfolio

General

  • I haven't received the email to activate my account
  • I've forgotten my password
  • How do I delete my account?
  • I am having technical difficulties or errors
  • I can't confirm my phone number by SMS
  • Join Genero using Facebook
See all 8 articles

Briefs

  • How do briefs work on Genero?
  • GMT and closing times explained
  • How do I submit a pitch/response to a brief?
  • How do private briefs work?
  • What does the 'Register Interest' button do?
  • I've submitted a pitch, what happens next?
See all 11 articles

Payments

  • How do payments work on Genero?
  • When will I receive payment for a completed brief?
  • Receiving payments in different currencies
  • Does Genero charge fees to creators?
  • What is Payoneer and how does it work?
  • Does Payoneer charge fees?
See all 11 articles

Profiles & Rankings

  • How do I update my profile to stand out to clients?
  • How do I enable 'Hire Me' for direct commissions on my profile?
  • Completing training with Facebook Blueprint
  • What are Quality Rankings?
  • I have a Quality Ranking, what happens next?
  • Keeping your ranking

Getting commissioned

  • I've been commissioned. What happens next?
  • Talent releases and other legal forms and documents
  • Can I share behind the scenes photos and footage?
  • How do direct commissions work?

Work Library

  • How do I use the Work Library to share my work?
  • How do I update the thumbnail on my work?
  • What tags can I add to my work?
  • I need help embedding Vimeo videos
  • Adding Vimeo videos to your Work Library

Still can't find your answer?

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